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Our Terms Tell You How We Work

When you open an account with gg77, you're entering into an agreement that shapes how deposits flow, how withdrawals are verified, and what happens to your account data.

Account access and eligibilityPayment and withdrawal rulesData handling and security

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What Our Terms Cover

gg77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply to every account opened on gg77. They set out how you deposit and withdraw funds, how we handle disputes, and what we expect from you as an account holder. Access and eligibility depend on local law. When you register, you confirm you meet

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the age requirement where you live and that you're not prohibited from playing under local rules. We keep records of your account activity, deposits and withdrawals for verification and regulatory purposes. Deposits via DANA, OVO, GoPay and QRIS usually clear within a minute; withdrawals go through
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the same method you funded with and are processed within 24 hours once verified. If you breach these terms—such as using multiple accounts or providing false information—we may suspend or close your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP FAST

How to Reach Us About Terms Questions

Live Chat Open a chat window in your account or from the lobby footer. Our team responds in Indonesian and English, Monday to Sunday, 9am to 11pm Jakarta time.

Email Support Send questions about your account or terms to our support inbox. We reply within 4 hours during business hours and within 12 hours after hours.

In-Account Help From your account settings, tap the Terms link to see this page, or open Settings > Dispute Resolution to file a formal query about account rules.

HOW WE PROTECT YOU

Data, Security and Your Rights

Account Data

We store your name, email, phone and deposit history for as long as your account is active, plus 3 years after closure for legal compliance. You can request a copy of your data anytime through Settings > Privacy.

Withdrawal Verification

Before your first withdrawal, we verify your identity by matching your account details to your deposit payment method. This protects against fraud and ensures payouts go to the right person.

Cookie and Device Tracking

We use cookies to keep you logged in, remember your game preferences, and detect unusual account access. You can disable non-essential cookies in your browser settings without losing core functionality.

Dispute Process

If you dispute a transaction or believe a charge is wrong, contact support with your transaction ID within 30 days. We investigate and respond within 14 days with a decision.

Account Closure

You can close your account anytime through Settings > Account. Any remaining balance is returned to your deposit method within 24 hours. Closed accounts cannot be reopened.

Policy Updates

We notify you of material changes to these terms via email or in-app alert 30 days before they take effect. Continued use means you accept the changes.

Common Terms and Conditions Questions

No. One account per person. If we find duplicate accounts linked to the same identity, email or phone number, we'll close all but one and may forfeit any remaining balance. This rule exists to prevent fraud and bonus abuse.

We keep your name, email, transaction history and deposit/withdrawal records for 3 years after closure to meet legal and tax requirements. Personal data like your phone is deleted after 12 months unless you request otherwise.

Withdrawals are processed within 24 hours after verification and return to whichever payment method you used to deposit—DANA, OVO, GoPay, QRIS or bank transfer. Most arrive in under 5 minutes; some bank transfers may take until the next business day.

If your deposit fails or goes to the wrong account, contact support with your transaction reference number and we'll investigate within 48 hours. Refunds are issued back to your original payment method. Never send funds directly; always use our lobby chip row.

You are responsible for keeping your password confidential. If someone accesses your account without permission and you didn't share your login, report it immediately and we'll investigate. We may refund losses if negligence is not proven on your part.

Yes, but we'll notify you 30 days before any major change takes effect via email or in-app message. If you disagree with a change, you can close your account penalty-free during that window. Continued use after 30 days means you accept the new terms.

Eligibility depends on local law. In most Indonesia regions, you must be 18 or older. You confirm this when you register. If we find you're underage, we'll close your account and return any balance to the deposit method used.

Our Terms Tell You How We Work

How to Reach Us About Terms Questions

Data, Security and Your Rights

Account Data

Withdrawal Verification

Cookie and Device Tracking

Dispute Process

Account Closure

Policy Updates

Common Terms and Conditions Questions

01 Can I have more than one gg77 account?

02 What information do you keep after I close my account?

03 How fast can I withdraw and what method will it use?

04 What happens if I enter wrong payment details?

05 Am I liable for unauthorised access to my account?

06 Can gg77 change these terms without warning?

07 What's the age requirement to open an account?

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